Critical Conversations are conversations that are vital or paramount to move work forward in organizations. Organizations all over the country know that they need to improve in this area, however, there is so little professional development that actually increases capacity, allows for practice and works.
No matter what kind of work you do, authentic communication between real people in real time is the linchpin to the success of your enterprise.
Does your organization have a culture of giving and receiving effective feedback? We teach these skills and create contextualized practice opportunities for teams, supervisors, project managers, department chairs, and new hires. It doesn’t matter if you are a CEO or an administrative assistant; everyone brings their humanness to work. And humans need to practice giving and receiving feedback with authenticity, clarity and empathy.
Whether your organization is interested in a one-day Critical Conversation Lab or working on these skills over the course of a year, we help individuals and teams build skills through practice. It is one thing to know the right thing to do or say, and it is another to feel confident enough to schedule and have these tough conversations regularly, with intention, purpose and success. As we have traveled around the world working in organizations, one theme has emerged: Avoidance...teams and individuals at all levels of the system are avoiding these conversations and this work can change that.
We offer a framework for understanding group dynamics and teach skills that help people adapt to and make the most of humanness in groups.